Shipping Policy

Effective Date: 09/09/2026
Last Updated: 09/09/2026

At Poised, we are committed to delivering your orders safely and within the estimated delivery timeline.

This Shipping Policy explains how orders placed through https://poised.com are processed and delivered.

1. Order Processing

Orders are generally processed within 1–3 business days after successful payment and order confirmation.

Orders placed on Sundays or public holidays may be processed on the next business day.

Once your order has been dispatched, you will receive shipping or tracking information where available.

2. Delivery Timeline

Orders are generally delivered within 3–7 business days after dispatch, depending on the delivery location.

Delivery timelines may vary for remote or difficult-to-reach locations.

The estimated delivery time may also be affected by:

  • Courier availability
  • Weather conditions
  • Public holidays
  • Natural disasters
  • Government restrictions
  • Incorrect or incomplete address information
  • Other circumstances beyond our reasonable control

The delivery date shown during checkout is an estimated date and is not guaranteed.

3. Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout before the order is placed.

Any promotional free-shipping offer will be subject to the terms mentioned on the Website at the time of the offer.

4. Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including:

  • Full name
  • House/Flat number
  • Building/Street
  • Area/Locality
  • City
  • State
  • PIN Code
  • Contact number

We are not responsible for delays, failed deliveries or additional shipping charges resulting from incorrect or incomplete information provided by the customer.

5. Tracking

Where tracking is available, tracking details will be shared with the customer through the contact information provided at checkout.

Customers may use the tracking information provided by the courier to check the status of their shipment.

6. Delayed Delivery

Although we make reasonable efforts to deliver orders within the estimated timeframe, delays may occasionally occur due to circumstances beyond our control.

If your order has not been delivered within the expected timeframe, please contact us at:

Email: support@poised.com

Please provide your order number when contacting us.

7. Failed Delivery

If a delivery attempt fails because the customer is unavailable, has provided an incorrect address, or is unreachable by the courier, the courier may make additional delivery attempts.

If the package is returned to us because of repeated failed delivery attempts or an incorrect address, additional shipping charges may apply for re-delivery.

8. Damaged Package

If you receive a package that appears visibly damaged, please contact us as soon as possible.

For damaged or incorrect products, we may request photographs or videos of:

  • The outer packaging
  • Shipping label
  • Product packaging
  • The product received
  • Any visible damage

This information may be required to investigate the issue and process an eligible replacement or refund.

9. International Shipping

Unless specifically stated on the Website, we currently provide shipping only within India.

If international shipping is offered in the future, applicable shipping charges, customs duties, taxes and other charges will be communicated separately.

10. Contact Us

For questions regarding shipping or delivery, please contact:

Poised
Email: support@poised.com

Please include your order number in all order-related communications.